Privacy Policy. 

Ceva Animal Health Ltd, and Ceva head office Ceva Santé Animale (hereinafter "Ceva") attaches great importance to the protection of the privacy and data of the users of its sites.  

In the course of its activities, Ceva collects and processes personal data as data controller and is therefore subject to the applicable rules on the protection of personal data, and, in particular, the European General Data Protection Regulation No. 2016/679 of 27 April 2016 (known as the " EU GDPR"), and the EU GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 (known as the "UK GDPR") as well as all rules of national law made in application thereof.  

For the purposes of applicable data protection legislation (including but not limited to the EU GDPR and UK GDPR), the company which is the controller and who is responsible for your personal data is Ceva Animal Health Ltd, Explorer House, Mercury Park, Wycombe Lane, Wooburn Green, Bucks, HP10 0HH; Tel: 01628 334 056, Company number 3085474 

Ceva head office Ceva Santé Animale is joint controller for some of  the personal data processing. 

The purpose of this privacy policy (hereinafter referred to as "the Policy") is to inform you in a clear, simple and complete manner about the way in which Ceva collects and uses certain personal data relating to you in connection with the Feliway website, and about the means available to you to control this use and to exercise your rights in relation to it. 

This Policy replaces and supersedes any previous policies addressing the same or similar issues, whether formal or informal. Ceva reserves the right in its absolute discretion to alter, amend, or replace this Policy in whole or in part at any time with or without notice. 

You should always check that you are referring to the latest version of this Policy if you have previously downloaded hard copies of this Policy. 

1. WHEN IS YOUR PERSONAL DATA COLLECTED ?

Ceva may collect your personal data on various occasions on this site.  

Sometimes Ceva may collect your data by means of forms, in which the fields marked with an asterisk '*' are considered mandatory and must be completed.   

Failure to do so will make it impossible to access and use some services. 

 

 

Topic	Data category	Purposes	Legal basis	Retention period
Account creation	Name     First name      Mail   address  Name of the cat, breed and age	Managing the creation of your profile and the management of your account	The legitimate interest of managing customer accounts	The data will be processed until the account is deleted. You can delete your account at any time by accessing your account settings     Your account will be automatically deleted after two years without logging in.
Customer profile management within the account	name, surname, order, address   communications preferences	To allow you to consult and manage your personal space, to ensure the proper technical functioning of the site, and to facilitate your navigation and your ordersyour preferences	Necessary for the purposes of the contract between us	Your data will be deleted after a period of 2 years from the last contact with you. after two years without logging in
Order management  through the account	name, surname, order, addresses,  Phone number,  payment type	Order processing, supply of ordered products, transaction processing and invoicing, including management of internet and payment fraud and payment incidents, and ensuring deliveries	Necessary for the purposes of the contract between us	Your online order history is kept as long as  your account is active. Data will be automatically deleted after two years without logging in   as your online account is active
Orders mangement as a visitor	name, surname, order, addresses,  Phone number, payment type	Order processing, supply of ordered products, transaction processing and invoicing, including management of internet and payment fraud and payment incidents, and ensuring deliveries	Necessary for the purposes of the contract between us	After 2 years from the last order
Retention of blue card datapayment data	Name  First name  Number  Validation date  IP address  Address  Payment type  Last 4 digits card number	Payment management	Your consent Necessary for the purposes of the contract between us	The credit card data stored on your consent is kept until you delete your account or if you delete your credit card data
Product Subscription payment	Name  First name   date  IP address  Address  Payment type  Last 4 digits card number  Payment token	Subscription payment management	Necessary for the purposes of the contract between us	For the duration of the subscription
Collection of customer reviews of products purchased	First name and the first letter of the surname, place of purchase or place of intervention, date of submission of the notice, date of purchase, name of the product, brand	Allow you to give feedback on the quality of CEVA's services and products	Legitimate interest in maintaining and improving the quality of CEVA services after an order	3 years from the publication of your review  18 months
Customer relationship managementcare	name, order, email surname, name of cat, questions, answer  Name, Surname,   Mail, Phone, Country	Handle your questions and complaints  Answer to your requests questions and complaints  by communicating by any means at our disposal	Necessary for the purposes of the contract between us/ Legitimate interest in providing follow-up on request	The data necessary for the management of contract is kept for the duration of the commercial relationship.2 years from last order or communication
Contact form for Internet users	name, surname, name of cat, questions, answer  Name, Surname,   Mail*, Phone*, Country*	Respondding to your requests	Legitimate interest in providing follow-up to Internet users	We will process your data for the time necessary to process your request. Your data will be deleted after a period of 2 years from the last contact with you.
Newsletter subscription	Email address*, Name, Surname email address,  name of the cat, breed and age	Inform you about CEVA Feliway information news and promotions	Your consent	Your data will be processed for this purpose until you unsubscribe or cancel your subscription to the newsletter, or 25 months after the last opening .
Management of games	name, surname, address, email answers to games, results	Involve you in a game to win prizes and give you the result	Your consent	6 months from the results of the games
Management and organisation of quizzes	name, surname, name of cat answers to quizzes	Allow you to complete the quiz and provide you with the results	Your consent	6 months from the results of the quizzes
Customers studies	Name, surname, postal address, Email,telephone, address, surname, name of cat, answers, testimonials   number of cats, profession, marital status, number of people in the household, number of children aged below 18, gender, age, pet	feedback on products, home use test products, feedback on services, customer experience, focus groups, individual interviews	your consent	6 months to 1 year
Cookies	IP address, viewed pages	Keeping the site running   Keeping the user connected  Audience analysis   Conversion tracking	Your consent	For a maximum of 13 6months
Help to find the nearest shop	Real-time location data	Allow you to find the nearest shop selling CEVA products	Your consent	These data are not stored
Site security and anti-fraud management	IP address, security logs	To ensure the security of the CEVA sites, to secure the authentication of your customer account, the transactions and to prevent fraud during orders.	The legitimate interest of ensuring the security of the site and preventing fraud	1 year
Management of requests for access, rectification and opposition rights	Name  First name  Application information	Allow you to exercise your rights to your personal data	Necessary for compliance with a legal obligation	6 years
Keeping of accounts Tax management	name, surname, order, address	Compliance with accounting and tax obligations	Necessary for compliance with a legal obligation	The data necessary for accounting purposes are kept for 10 years.
Legal or regulatory requirements	name, surname, order, address	To disclose your personal data in order to comply with legal or regulatory requests, court orders, subpoenas or legal proceedings, if required to do so by applicable law.	Necessary for compliance with a legal obligation	as long as the legal requirements when applicable

 

2. WHAT IS OUR POLICY ON DATA RELATING TO MINORS ?

Ceva attaches great importance to the protection of the personal data of minors.  

Our websites are not intended for minors under the age of 18 and we do not knowingly collect personal data from them. Minors under the age of 18 must have the permission of their parents or guardians before providing personal data.  

If we become aware that personal data of minors under the age of 18 has been collected without prior parental consent, we will immediately destroy such data.   

3. HOW LONG IS THE DATA RETAINED AND WHAT IS THE PROCEDURE FOR DELETION ?

Ceva only keeps your personal data for as long as is necessary to achieve the purposes for which it was collected, subject to the legal possibilities of archiving, the obligation to keep certain data and/or anonymisation.  

These retention periods are defined according to the purposes of the processing and take into account, in particular, the applicable legal provisions imposing a specific retention period. For further details regarding the retention of your data, please see the table set out in section 2 above. 

4. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

As your personal data is confidential, only persons duly authorised by Ceva by virtue of their functions may access your personal data, without prejudice to their possible transmission to the extent required by the applicable regulations.  The internal recipients of personal data are, in particular, the departments in charge of invoice management, marketing, customer relations, complaints, prospecting and the IT department.  

Ceva takes all appropriate organisational and technical measures to preserve the security, integrity and confidentiality of the data.  

We do not sell personal data to third parties for marketing purposes.  

Your personal data may be passed on to companies belonging to the Ceva Group. 

Our authorised service providers may also process your personal data as strictly necessary for the performance of the services we entrust to them: these include, in particular, service providers in charge of payment management, product subscription payment , customer relationship, management, logistics, management of loyalty programmes, sending e-mails for marketing purposes, data storage, etc.  

The list of providers is enclosed in Annex 1 

In certain circumstances, we may transfer your personal data outside the EEA or UK to countries which do not benefit from data protection laws similar to those in the UK and the EU. In this case, we will secure the transfer and processing with an appropriate legal framework to ensure a high level of data protection, regardless of where your information is processed. For example, we might put in place a data transfer agreement, incorporating the approved standard contractual clauses for the transfer of personal data from the EEA or UK (as applicable).We may also share data with government agencies and public bodies in accordance with legal requirements. 

And in the event that any or all of our business or assets are sold, we may share your personal data with the prospective purchaser of those assets. 

 

5. HOW IS THE SECURITY OF YOUR PERSONAL DATA MAINTAINED ?

Ceva takes care to protect and secure your personal data, to ensure its confidentiality and to prevent it from being distorted, damaged, destroyed or disclosed to unauthorized third parties.  

When disclosure of data to third parties is necessary and authorized, Ceva ensures that these third parties offer the same level of protection for the data concerned as that offered by Ceva, by requiring contractual guarantees that the data can be processed exclusively for the authorized purposes with all the confidentiality and security required.  

Ceva implements technical and organisational measures to ensure that personal data is stored in the most secure manner possible and for the period of time necessary to fulfil the purposes for which it is to be used, in accordance with applicable law.  

Although Ceva takes all reasonable steps to protect your personal data, no transmission or storage technology is completely foolproof.  

In accordance with the applicable law, in the event of a proven breach of personal data that may result in a risk to the rights and freedoms of the persons concerned, Ceva undertakes to communicate this breach to the competent supervisory authority and, where required by the said regulation, to the persons concerned.  

Without prejudice to the foregoing, it is your responsibility to exercise caution to prevent unauthorised access to your personal data and to your terminals (computer, smartphone, tablet, etc.), in particular by choosing a strong password. 

6. WHAT ARE YOUR RIGHTS ?

Subject to the conditions laid down by the regulations in force, you have the following rights with regard to your personal data: 

• Right to information about the processing of your personal data 

Ceva strives to provide you with concise, transparent, understandable and easily accessible information, in clear and simple terms, about the conditions under which your personal data is processed. 

• Right of access, rectification and deletion (or "right to be forgotten") of your personal data 

The right of access allows you to obtain from Ceva confirmation as to whether or not your personal data is being processed by us and the conditions of such processing, as well as to receive a copy of the data (for any additional copies, Ceva is entitled to charge a reasonable fee based on the administrative costs incurred). Where this request is made electronically, the information will be provided in a commonly used electronic form, unless you request otherwise.  

You also have the right to obtain, as soon as possible, the rectification of your personal data that are inaccurate or incomplete.  

Finally, subject to the exceptions provided for by applicable law (e.g. retention necessary to comply with a legal obligation), you have the right to request the erasure of your personal data as soon as possible, where any of the following grounds apply: 

• your personal data are no longer necessary for the purposes for which they were collected or otherwise processed;  
• you wish to withdraw your consent on which the processing of your personal data was based, if any, and there is no other basis for such processing; 
• you consider and can establish that your personal data has been unlawfully processed; 
• your personal data must be deleted in accordance with a legal obligation.  
• Right to limit the processing of your personal data 

The applicable regulations provide that this right may be invoked in certain cases, in particular the following: 

• Where you challenge the accuracy of your personal data, such data processing may be restricted for the time necessary to verify its accuracy; 

• Where you consider and can establish that the processing of personal data is unlawful but you object to the erasure of the personal data, in this situation you may instead demand the restriction of the processing; 
• when Ceva no longer needs your personal data but it is still necessary for the establishment, exercise or defence of legal claims;  
• when you object to the processing being based on the legitimate interest of the controller, during the verification as to whether the legitimate grounds pursued by the controller prevail over your own. 

 

• Right to object, including to canvassing 

You may object at any time to the processing of your personal data, including profiling, on grounds relating to your particular situation. Your data will no longer be processed unless there are compelling legitimate grounds for such processing which override your interests and rights and freedoms or grounds relating to the establishment, exercise or defence of legal claims.   

Where the processing is for canvassing purposes, you may object at any time. In this case, you will no longer receive personalised offers. 

• Right to portability of personal data 

Where processing is based on your consent or a contract, this right to portability allows you to receive the personal data you have provided to Ceva in a structured, commonly used and machine-readable format, and to transmit this personal data to another controller without Ceva's interference.  

Where technically possible, you may request that this personal data be directly transferred to another controller by Ceva. 

• Right to withdraw consent to the processing of personal data 

Where Ceva processes your personal data on the basis of your consent, this consent may be withdrawn at any time.  

However, in accordance with applicable law, the withdrawal of your consent is only valid for the future and does not affect the lawfulness of the processing carried out prior to this withdrawal. 

• Right to lodge a complaint with a supervisory authority 

If, despite Ceva's efforts to safeguard your personal data, you believe that your rights have not been respected, you have the right to lodge a complaint with a supervisory authority.  

The supervisory authority in the United Kingdom is the Information Commissioner's Office. You can contact this authority at:  

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF  

T: 0303 123 1113  

E: icocasework@ico.org.uk.  

The supervisory authorities for EU Member States are listed (along with contact details) here: https://edpb.europa.eu/about-edpb/about-edpb/members_en 

 

7. HOW TO EXERCISE YOUR RIGHTS

If you have any questions about this Privacy Policy and/or wish to exercise your rights as described above, you can contact Ceva privacycompliance@ceva.com  or use the adequate form - Privacy policy - Ceva Privacy policy  

Ceva undertakes to reply as soon as possible, and in any event within one month of receiving your request.  

If necessary, this period may be extended by two months, taking into account the complexity and number of requests sent to Ceva. In this case, you will be informed of the extension and the reasons for the postponement.  

If your request is submitted in electronic form, the information will also be provided to you electronically where possible, unless you expressly request otherwise.  

If Ceva does not comply with your request, it will inform you of the reasons for its inaction and you will be given the opportunity to lodge a complaint with a supervisory authority and/or to seek legal redress. 

 

8. COOKIES POLICY

This cookie policy is applicable when consulting Ceva's website. 

When browsing Feliway website, you may receive cookies sent and managed by Ceva as well as cookies sent from other sites or web servers operated by third parties ("Third Party Cookies"). 

WHAT IS A COOKIE 

The term "cookies" covers all tracers placed on your device (computer, smartphone, tablet) and / or read from it when consulting a website or mobile application (site) or when viewing an advertisement. In particular, they aim to collect information about your browsing on the sites and to send you personalized services. 

The cookie identifies the browser of your terminal but never you personally. In addition, a website's server can only read cookies that it has placed itself and does not have access to any other information on your computer or mobile device.  

Cookies can either be placed by the server of the website you are visiting "first-party cookies" or by partners with whom this website collaborates "third-party cookies".  

 

WHICH COOKIE 

TECHNICAL COOKIES 

These are cookies that are essential for the proper functioning and navigation on Feliway website and the improvement of the functionality and performance of the sites. 

However, by disabling the use of these cookies, you will no longer be able to benefit from certain features. 

These cookies do not collect any personal data. 

 

PERFORMANCE COOKIE 

These are cookies that gather information on the use made of our sites to improve the content and / or make it more relevant. 

They allow us to collect information about how you use the site, the number of visits per page, the time spent on a page, or the number of clicks. 

All these cookies are activated automatically when you accept these cookies. However, if you wish to disable them, you are invited to consult the paragraph "Exercising your choice" below. 

The information retained may not be used for commercial purposes. 

 

ADVERTISING COOKIES 

These cookies allow us to present advertisements tailored to your interests and to measure the effectiveness of our advertising campaigns. 

Measurement cookies allow us to evaluate the effectiveness of our advertising campaigns 

Targeting cookies allow us to know your browsing habits in order to deliver advertisements that may be of interest to you. 

Targeting cookies allow us to: 

• to collect nominative or non-nominative data through quizzes, 
• to know the content of the pages consulted, 
• to know the information you have chosen to share when registering on other sites, 
• to know the pages and websites consulted during your recent navigations, or just before arriving on the site, 
• Know your location. 

For these cookies, your consent is required. If you wish to disable them, you are invited to consult the paragraph "Exercising your choice" below. 

 

 THIRD-PARTY COOKIES – PIXEL 

We may include third-party cookies that allow you to share content from our sites.  

A pixel is an alternative tracking method to advertising cookies implemented in the form of an image. Uploading this image will inform that third party that you have visited their page to share content.  

These cookies and pixels are not managed by Ceva and we have no control over the process used by social networks to collect information about your browsing on our sites in association with the personal data they have. 

The issuance and use of cookies and pixels by these third parties is subject to their privacy policies. 

We invite you to consult the privacy policies of these social networks in order to be aware of the purposes of use, including advertising, of the browsing information they may collect through these application buttons. These protection policies must allow you to exercise your choices with these social networks, in particular by setting up your user accounts. If you wish to consult the list of third-party issuers and their privacy policies, you are invited to consult the paragraph "Exercising your choice" below. 

HOW TO CONTROL COOKIES 

YOUR AGREEMENT 

When you first connect to our sites you will be asked to accept cookies. 

The period of validity of this consent is 6 months maximum. 

OPPOSITION TO COOKIES 

You can change or decline the collection of information via Cookies by actively managing your browser settings. 

Enable or disable cookies completely; 

Delete specific cookies, which have already been saved in the browser; 

Prevent certain websites from storing cookies on your computer; 

Block third-party cookies (when while browsing a site, cookies are stored on your computer by another site). 

However, any settings you may undertake may modify your browsing and your conditions of access to certain services requiring the use of cookies. 

Thus, we advise you not to refuse the use of technical cookies, which are necessary for the operation of the site and whose refusal would prevent you from browsing normally. 

However, the refusal of targeting or measurement cookies only leads to the cessation of advertising on our sites or on the Internet, the latter will then no longer be adapted to your interests. 

 

EXERCISING YOUR CHOICES 

Configuring the browser software 

To do this, follow the instructions given by your browser. 

You can also click on the links below to access instructions from some of the most popular browsers: 

Internet Explorer : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies, 

Safari : http://support.apple.com/kb/PH5042, 

Firefox : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies, 

Opera : https://help.opera.com/en/latest/security-and-privacy/ 

Chrome : https://support.google.com/chrome/answer/95647?hl=fr 

Mozilla Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies 

iOS : https://support.apple.com/fr-fr/HT201265 

Android : https://www.wikihow.com/Disable-Cookies#Android_Devices 

Third-party cookies and pixels  

Only the issuer of the third-party cookie and pixel concerned is likely to read or modify the elements contained in this cookie. These third-party cookies are subject to the privacy policies of those third parties. 

To learn more and exercise your choice regarding these cookies, you can click on the following links : 

• Facebook : https://www.facebook.com/about/privacy/cookies 
• Twitter : https://twitter.com/privacy?lang=fr 
• Linkedin: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out?trk=microsites-frontend_legal_cookie-policy 

FOR MORE INFORMATION 

In addition, to learn more about how cookies and targeted advertising work, you can visit: 

European Interactive Digital Advertising Alliance in Europe :European Interactive Digital Advertising Alliance 

This organization allow you to opt out of interest-based advertising online and from all member companies. 

YourOnlineChoices : http://www.youronlinechoices.com/fr/controler-ses-cookies 

This site offers you to manage via a centralized interface to express your refusal or acceptance of cookies that may be used. 

To learn more about cookies, you can consult the website of the Commission Nationale de l'Informatique et des Libertés: http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/ . 

The cookie policy may change over time. These changes will be effective immediately upon posting of the amended Cookie Policy. You are invited to regularly read the Cookie Policy for possible changes. 

 

Updated version 30/11/2022 

 

Annex 1  - External providers 

 

PROVIDERS	COUNTRY OF DATA STORED	GUARANTEE MECHANISMS
RECHARGE	United States of America	Standard Contractual Clauses
SHOPIFY	Canada	Standard Contractual Clauses
BLOOMREACH	EU	adequacy
HUBSPOT	United States of America	Standard Contractual Clauses
SUPERCO	United Kingdom	adequacy
STRIPE	United States of America	Standard Contractual Clauses
ACXIOM	United Kingdom	adequacy
APPLEPAY
PAYPAL
BYRD	Austria	adequacy

 

 

Updated version 04/06/2022